Over 400 passengers traveling on IndiGo flights from Istanbul to Delhi and Mumbai have been stranded for more than 39 hours. Flights 6E 12 and 6E 18, originally scheduled for Wednesday night, faced multiple delays and cancellations. By Friday morning, IndiGo had not provided a clear departure schedule.
Passengers Share Their Frustration
Travelers voiced their anger on social media. Shubham Bansal posted on LinkedIn, “I am one of the 400 passengers stranded in Istanbul since the last 24 hours. No response (or) updates from IndiGo. Is this how you run the airline?”
Another passenger, Anushri Bhansali, detailed how her flight was delayed twice, then canceled, and rescheduled after 12 hours. She expressed frustration over the lack of basic support like accommodation, meal vouchers, or assistance, adding that she felt exhausted and unwell.
IndiGo Responds to Criticism
IndiGo issued a statement acknowledging the delays and apologizing for the inconvenience. The airline stated, “We accord the highest priority towards customer convenience, and our teams are available at all contact points to assist customers.”
Airline’s Reputation Under Scrutiny
This incident follows IndiGo’s poor ranking in the 2024 AirHelp Score report, where it was listed as one of the world’s worst airlines. It ranked 103rd out of 109 airlines due to low customer satisfaction and poor handling of flight disruptions.
IndiGo dismissed the report, questioning its credibility and the transparency of the survey’s sample size in India. Despite this, passengers remain frustrated, demanding solutions and better communication.