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‘Someone, Please Explain The Maths!’: Zepto’s Billing Blunder, Reddit Reacts

January 17, 2025, 11:00 am

A Reddit user has called out Zepto, the popular quick-commerce platform, over its seemingly perplexing billing system. In a post that quickly went viral, the user shared a screenshot of the Zepto checkout page and humorously captioned it, “I am too stupid to understand Zepto’s maths, someone smart enough please help.” The post garnered significant attention from users, many of whom tried to make sense of the confusing breakdown.

Discrepancies in Bill Calculations

The bill in question involved two products: two 1-liter packs of Amul Taaza Toned Fresh Milk priced at ₹112 and an Ambrane Type C to Type C Cable, originally priced at ₹499 but discounted to ₹19. The app initially listed the item total and GST as ₹611.31, which dropped to ₹231.31 after discounts. Despite these reductions, additional charges such as a Promo Voucher (Free Cash) deduction of ₹100 and a handling charge of ₹11.99 were applied, lowering the total bill to ₹145.29.

Zepto claimed the user had saved ₹554.01 on the order, but Reddit users quickly pointed out discrepancies. The main issue was that the savings seemed inflated, considering the final bill was much lower than the original item price. Users also noted the confusion around the handling charge, which was added instead of being deducted, as it was suggested in the breakdown.

Someone please help me understand this calculation
byu/kanavagg indelhi

Reactions and Jokes on Reddit

The Reddit community did not hold back in mocking the app’s billing confusion. One user commented, “They just try to advocate the fact that they are doing a lot for their customers, whereas they aren’t doing anything.” Others quipped, “Next step will be to introduce sunlight fees in summer” and “Surprised they didn’t add oxygen fees, refrigeration fees, or CEO’s foreign trip fees.”

Some users also noted the humor behind the ‘rain fee,’ with one saying, “Rain fee is hilarious. By the way, quick commerce is only relying on making the buyer feel like they stole a deal, which is about time the myth gets busted.”

Zepto Faces Additional Criticism Over Price Discrepancies for iPhone and Android Users

The confusion didn’t end with the billing system. Earlier this week, a separate incident brought to light how Zepto allegedly uses different pricing strategies for iPhone and Android users. Instagram user Pooja Chhabda conducted an experiment where she compared prices for the same product on both devices. The results were shocking: the price of 500 grams of grapes on an Android phone was ₹65, but the same quantity was priced at ₹146 on an iPhone—more than double the amount.

Zepto’s Response and Customer Trust Issues

As Zepto faces mounting criticism for its pricing practices and confusing billing breakdowns, users are questioning the platform’s transparency and trustworthiness. With so many discrepancies and criticisms, it remains to be seen how the company will address these concerns to retain customer loyalty in the competitive quick-commerce market.

Zepto Faces Backlash Over Alleged Toxic Work Culture, CEO’s Reply Sparks Outrage

December 4, 2024, 10:00 pm

Zepto CEO Aadit Palicha has found himself at the center of a heated debate surrounding work-life balance following a viral Reddit post accusing the company of fostering a “toxic work culture.”

The controversy started when an anonymous Reddit user shared their experience on the subreddit r/StartUpIndia, claiming that Zepto had an unhealthy environment, marked by late-night meetings and long working hours.

Toxic work culture ft. Zepto
byu/Scary_Split3157 inStartUpIndia

In response to the backlash, Palicha took to X (formerly Twitter) on December 4, stating, “I have nothing against work-life balance. I recommend it to all our competitors.” He later clarified that this quote was not his but was attributed to Daksh Gupta, an Indian-origin CEO known for advocating long working hours in his company.

Also Read: Zepto Eyes IPO, Expands Nationwide

Despite Palicha’s clarification, many interpreted the comment as a direct response to the Reddit accusations. Social media reactions have been largely skeptical. The post also claimed that Zepto hires younger employees to reduce wages and hinted at potential layoffs, with hiring frozen in most departments. Additionally, the post accused the company of using “dark patterns” to extract more money from customers and reported that employees were expected to work 14-hour days, with senior staff reportedly avoiding the company’s intense work culture.

New Rival Emerges In Quick Commerce: Indian Firm Challenges Zepto, Blinkit, And Swiggy After Amazon’s Entry

November 27, 2024, 4:44 pm

In a bold move into the competitive quick commerce market, PhonePe’s Pincode platform is now piloting rapid delivery services in select areas, including Bengaluru, Delhi NCR, Mumbai, Pune, Hyderabad, and Varanasi. Reports by Inc42 indicate that the service guarantees delivery of groceries and other products within 10-20 minutes.

Pincode leverages its delivery partners, Shadowfax and Loadshare, to fulfill orders. Unlike conventional quick commerce models relying on dark stores, Pincode connects local kirana stores with customers, adopting an asset-light marketplace approach. This eliminates warehouse costs, benefiting both retailers and consumers. During the pilot, customers can order groceries, personal care items, and sports goods within the promised timeframe.

Evolution of the Pincode App

Launched in Bengaluru in April 2023, Pincode initially operated on the Open Network for Digital Commerce (ONDC) as a buyer-centric platform. It offered various products, including groceries and apparel. However, the app has since pivoted, exiting categories like fashion and electronics to develop its independent marketplace.

This strategic shift aligns with Pincode’s entry into the quick commerce space, positioning it as a competitor to players like Blinkit, Zepto, Swiggy Instamart, and BigBasket.

Competition Heats Up

The quick commerce sector has witnessed aggressive investments. Zepto raised over $1.3 billion in 2024, while Swiggy expanded Instamart using IPO funds. Similarly, Zomato allocated Rs. 2,137 crore for Blinkit’s infrastructure. Pincode’s model resembles Dunzo’s earlier marketplace strategy, offering an alternative to inventory-heavy dark store setups.

Also Read: Swiggy Shares Drop Nearly 6% on Second Day of Trading, Market Valuation Falls by Rs5,842 Crore

Amazon’s “Tez” and Reliance’s JioMart

Amazon is also set to launch its quick commerce service, code-named Tez, by early 2025. Meanwhile, Reliance’s JioMart pilots in Navi Mumbai and Bengaluru signal Mukesh Ambani’s quiet entry into this booming market, targeting key competitors.

As the quick commerce sector grows, projected to reach $7 billion by 2024, players like Pincode are shaking up traditional grocery delivery while challenging industry heavyweights.

Distributors Demand Investigation Into Blinkit, Swiggy, Zepto For “Unfair Pricing Practices”

October 20, 2024, 10:27 pm

India’s largest retail distributor association has requested the antitrust authority to investigate three quick commerce companies—Zomato’s Blinkit, Swiggy, and Zepto—over allegations of predatory pricing, according to a letter released on Sunday. Quick commerce has become a popular trend in India, with firms promising rapid delivery of a variety of items, including groceries and electronics, within 10 minutes, posing a challenge to established e-commerce giants like Amazon.

In a letter dated October 18, the All India Consumer Products Distributors Federation (AICPDF), representing 400,000 retail distributors for major brands such as Nestle and Hindustan Unilever, accused quick commerce companies of engaging in predatory pricing by offering significant discounts and selling below cost to attract customers.

Zomato’s Blinkit, Zepto, and Swiggy, which operates the Instamart delivery service and is backed by SoftBank, did not respond to inquiries from Reuters.

The letter stated that many consumer goods companies are directly partnering with quick commerce firms to expand their market reach, thereby marginalizing traditional salespeople who have historically delivered orders to shops. Such practices create an environment where “it is impossible for traditional retailers to compete or survive,” the letter emphasized, urging the Competition Commission of India (CCI) to “implement protective measures for traditional distributors and small retailers to safeguard their interests.”

The CCI has the authority to initiate investigations if it finds merit in the complaints. The CCI’s investigation unit previously discovered that larger e-commerce platforms, including Amazon and Flipkart, violated local laws regarding predatory pricing, a claim the companies have denied.

As quick commerce continues to grow, Zomato’s shares have doubled this year, and Swiggy is set to launch its IPO valued at over $1 billion in the coming weeks.

Zepto’s ‘Cutie’ Notification With Her Name: Bengaluru Woman Outrage Goes Viral!

October 17, 2024, 2:34 pm

A Bengaluru woman, Mahak Verma, expressed her shock and indignation after receiving a push notification from the quick-commerce platform Zepto that addressed her as “cutie.” The message, promoting a brand of banana chips, included a slug titled “cutie_mahak,” prompting concerns about the appropriateness of such language from a well-known brand.

‘Unacceptable’ Language

Verma took to LinkedIn to share her discomfort with the notification, stating, “Yesterday I received a push notification from Zepto which very conveniently addressed me as ‘Cutie_mahak!’” She emphasized that this type of messaging brought back unpleasant memories for many women, especially teenage girls in India, who often face inappropriate comments.

Verma questioned how a reputable brand could deem it acceptable to refer to a stranger with such informal and context-less language. She pointed out the irony of being in an era focused on women’s safety and empowerment while companies use casual terms that could contribute to a culture of disrespect.

Mixed Reactions on Social Media

Upon sharing her experience on Instagram, Verma noted that many of her friends felt she was overreacting. However, she maintained that brands should not address individuals with random terms, as the safety of women begins with respectful communication.

Zepto’s Previous Controversy

This incident is not Zepto’s first controversy regarding unsolicited notifications. The company previously faced backlash for sending a similarly inappropriate message to another Bengaluru woman, Pallavi Pareek, from the i-Pill emergency contraceptive brand. The notification read, “I miss you, Pallavi. Says i-Pill,” accompanied by three teary-eyed emoticons. Pareek was left stunned and questioned the company’s ethical standards.

In response to the uproar, Zepto acknowledged its mistake and apologized to Pareek, stating, “Hey Pallavi, we messed up, and we’re truly sorry. We understand how thoughtless and potentially harmful this was.”

These incidents have raised questions about the ethical implications of marketing strategies used by companies and the importance of maintaining a respectful dialogue with customers. As consumer expectations evolve, brands like Zepto must navigate the delicate balance between humor and appropriateness in their communications.

Rs 42 Lakh Salary, Still Saves Rs 80! Delhi Man’s Zepto Savings Stirs Internet Buzz

October 16, 2024, 2:59 pm

In a quirky incident that has sparked an online debate, a Delhi woman’s post about her boyfriend waiting 42 minutes to avoid a surge charge of Rs 80 on a Zepto order has amused social media users. The woman’s boyfriend, who reportedly earns Rs 42 lakh annually, chose to wait for the delivery service’s surge pricing to drop, sparking reactions on X (formerly Twitter).

Anu Srivastava, a writer and artist, took to X to share the moment, stating that she supported his decision and found it financially smart. “He’s a master at being rich and staying that way,” Srivastava commented, praising her boyfriend’s frugality. Several other X users echoed similar sentiments, praising the move as a practical approach to managing personal finances, even for high earners.

HAVE A LOOK AT THE VIRAL POST:

My boyfriend with 42 LPA package waited 42 minutes for Zepto to remove the ₹80/- surge charge ?‍♀️

— Anu (@Escapeplace__) October 15, 2024

One X user, Ratan Ranjan, commented, “It’s hard-earned money.” Another user, Amit Misra, humorously wrote, “Financial planning level: CEO salary, college student spending.”

Social Media Users Share Their Own Saving Hacks

Srivastava’s post also inspired many to share their own money-saving strategies for delivery apps. One user, Aaraynsh, shared an unconventional method of saving during surge pricing by ordering food and requesting additional items like milk from the delivery person, thereby avoiding separate charges.

While the incident drew light-hearted responses, it also fueled discussions around financial habits and spending choices, with users applauding the practice of saving even small amounts.

Zepto’s Controversial Notification Sparks Outrage

Meanwhile, Zepto, the delivery service at the center of this incident, found itself embroiled in controversy after sending an inappropriate marketing notification. The message, which read, “I miss you, Pallavi, says I-pill Emergency Contraceptive pill,” was sent to Pallavi Pareek, a legal expert in workplace diversity.

Pareek took to LinkedIn to express her outrage, stating, “I have never ordered an emergency pill from you… This is not something that should be missing me or I should be missing it.” The notification, which appeared to trivialize a serious health matter, was met with widespread criticism online, with users calling out the company’s insensitivity.

Zepto eventually apologized for the inappropriate message after receiving backlash on social media.

Public Response Highlights the Importance of Sensitivity in Marketing

The incident served as a reminder to brands of the need for sensitivity in their marketing strategies. While light-hearted or humorous messages can work in certain contexts, they should not cross into inappropriate or insensitive territory. Social media users voiced their concerns about the message, emphasizing the need for brands to maintain professionalism and avoid controversial tactics.

The combination of these two events—an amusing personal finance story and a brand blunder—demonstrates how quickly social media can amplify both light-hearted debates and serious issues alike.

Zepto’s ‘I Miss You’ i-Pill Notification: Woman Slams Back, ‘Draw a Line!’

October 14, 2024, 12:30 pm

In a world where mobile app notifications often blend humor with marketing, one woman recently found herself taken aback by an inappropriate message from the grocery delivery app Zepto. Pallavi Pareek, a user of the app, was shocked to receive a notification that read, “I miss you, Pallavi, says I-Pill emergency contraceptive pill.” The unexpected message, which touched upon a sensitive topic, left her feeling upset and offended.

A Call for Sensitivity in Messaging

Taking to LinkedIn, Pallavi shared her thoughts on the controversial notification, highlighting the need for companies to exercise discretion when sending messages to customers. In her post, she expressed her discontent, stating, “There are so many things wrong about this.” While friendly messages from favorite food or beverage brands can be endearing, receiving a notification from a contraceptive pill—especially one that she had never ordered—crossed a line for her.

HAVE A LOOK AT THE POST:

Pallavi articulated her stance further, stating, “Messaging is appropriate only if it is sensitive, humorous, or logical. I draw a line when notifications become flirty or cheesy. But this is a little too much.”

Expressing Love for the App Despite the Incident

Despite her frustration, Pallavi clarified that her criticism was not aimed at the app itself but at the tone of the promotional message. She noted, “I love Zepto as an app. They are a huge backbone of my life considering I rely heavily on such apps to place orders. This post is to highlight the flaw in mindless logic and copy and not against I-Pill promo or availability.”

Zepto’s Response: Acknowledging the Mistake

The incident quickly gained traction on social media, prompting Zepto to respond to Pallavi’s post. The company acknowledged their error, recognizing that the notification was thoughtless and potentially harmful. In their reply, Zepto stated, “Hey Pallavi, we messed up, and for that, we’re truly sorry. We understand how thoughtless and potentially harmful it was. We value your trust and well-being above all. This mistake won’t happen again.”

This incident highlights the critical need for companies to approach customer communication with sensitivity and awareness. In an era where consumers expect a personal touch, striking the right balance is essential to maintaining trust and goodwill. As brands strive to engage their customers, they must remain mindful of the context and appropriateness of their messages, especially when addressing sensitive topics.

Zepto Raises $1.05 Billion In Just 2 Months: A Deep Dive Into Their Funding Success

August 30, 2024, 8:57 am

Zepto, a rapidly growing player in India’s quick commerce market, has successfully raised $1.05 billion in just two months, signaling strong investor confidence in the sector. The funds were secured through two significant investment rounds, with $665 million raised on June 21 and an additional $340 million on August 29.

Zepto’s Emergence in a Competitive Market

Founded in 2021, Zepto has quickly established itself as a formidable competitor to established players such as Blinkit (owned by Zomato), Swiggy Instamart, Flipkart Minutes, and Tata’s Big Basket. The company’s impressive fundraising efforts underscore its growing influence and ambition in the sector.

CEO Reflects on Recent Success

Aadit Palicha, co-founder and CEO of Zepto, expressed his enthusiasm about the new investment. “First, the opportunity to bring onboard a lead investor of Neeraj Arora’s calibre from General Catalyst was one we couldn’t pass on,” Palicha said. He emphasized the importance of strengthening the company’s balance sheet to support ongoing growth and operational efficiency.

Financial Performance and Future Goals

In FY23, Zepto reported a dramatic increase in revenue, achieving ₹2,024 crore compared to ₹141 crore in FY22, marking a 1,335% year-on-year increase. However, the company also faced a substantial net loss of ₹1,272 crore during the same period. Despite these challenges, Zepto remains focused on its long-term goal of building a world-class internet company based in India.

Palicha acknowledged the significant strides the company has made but noted, “While (the) recent financing reflects strong confidence in Zepto’s performance to date, we recognize there is still a lot of execution ahead of us to fulfill our ambition.”

Outlook and Strategic Vision

Zepto’s recent success in raising funds highlights its strategic vision and the growing investor confidence in the Indian quick commerce market. As the company continues to expand and enhance its operations, it aims to solidify its position as a leader in the industry.

Zepto Price Hike: 100gm Dhaniya For Rs. 131 On Zepto Shocks Internet | Viral Post

July 10, 2024, 12:39 pm

With the advent of grocery delivery apps, shopping for essentials has become more convenient, eliminating the need to leave home. However, a social media post by a resident of Gurugram has recently gone viral. He expressed his shock at the high price of dhaniya (coriander leaves) on the popular app Zepto.

In a post on X, Harsh Upadhyay included a screenshot showing that 100 grams of regular coriander leaves, even after a 22 percent discount, were priced at Rs 131. Zepto also offered “Coriander Leaves Premium,” described as “aromatic,” which was even more expensive at Rs 141 for the same quantity.

Dhaniya 100 gm costs you Rs 131 on Zepto ?? pic.twitter.com/u1La4duidU

— Harsh Upadhyay (@upadhyay_harsh1) July 8, 2024

The caption accompanying the post read, “Dhaniya 100 gm costs you Rs 131 on Zepto.”

The post has since garnered significant attention online, eliciting a flurry of reactions from users.

One user joked, “hahaha. Everything is 4X, someone must be paying for them,” while another added, “Now no one will give Dhaniya Free! Dhaniya demands full Izzat (respect).”

hahaha. Everything is 4X, someone must be paying them.

— Atul Jha (@koolhead17) July 8, 2024

Now no one will give Dhaniya Free! Dhaniya demands full Izzat.

— Rajat Agarwala (@RjtAg222) July 9, 2024

Another person commented, “And they’re claiming to become bigger than D-mart!”

Dhaniya 100 gm costs you Rs 131 on Zepto ?? pic.twitter.com/u1La4duidU

— Harsh Upadhyay (@upadhyay_harsh1) July 8, 2024

Someone remarked, “Ghar baith ke sab kuch chahiye to pay karna padega premium. Local vendor agar 10 rs jayda maang le to cheekh nikal jaati hai (If you want everything delivered to your doorstep, you’ll have to pay a premium. But if a local vendor asks for an extra 10 rupees, people start complaining).”

Ghar baith ke sab kuch chaiye to pay kerna padega premium.
Local vendor agar 10 rs jayda maang le to cheekh nikal jaati hai

— Anuj Kumar (@anujpa234) July 9, 2024

Another chimed in with, “I don’t care what you say, Dhania pudina kadipatta green chilli is free.”

I don’t care what you say
Dhania pudina kadipatta green chilli is free. https://t.co/QYboAoqJYh

— Namita.J.H ?? (@NamitaJaiHind) July 9, 2024

A curious user wondered, “That too after offering 20% off.. Wondering who ordered it?”

That too after offering 20% off..

Wondering who orders it ? https://t.co/NOx0CCe7X1

— Monil Gangar (@gangarmonil) July 9, 2024

Meanwhile, an individual urged, “Urging you all to pick up basics outside of these apps. Daylight robbery in the name of convenience.”

Urging you all to pick up basics outside of these apps. Day light robbery in the name of convenience. https://t.co/KOzj08wKTJ

— Sreya (@darthdevi) July 8, 2024

Highlighting the price differences in various cities, one person shared, “It’s just 5 Rs in tier 3 cities and 10 Rs in tier 2 cities.”

It’s just of 5 Rs in tier 3 cities and 10 Rs in tier 2 cities ??

— Shubham Metange (@shubhammetange) July 9, 2024

Another user pointed out, “But this is the same Funda as zomato… one pays for the convenience of not going out and being dragged through a manhole in the monsoon.. all zomato processes are higher than the restaurant menu.. am I missing anything.”

But this is the same Funda as zomato… one pays for the convenience of not going out and dragged thru a manhole in the monsoon.. all zomato process are higher than the restaurant menu.. am I missing anything

— indranil_sinha_2022 (@poppins_2022) July 8, 2024

Another added, “It gets expensive in monsoon!!! All veggies will get expensive during this season!”

It gets expensive in monsoon!!! All veggies will get expensive during this season!

— ?? Moklova Schurzmatzky ?? (Семья Моди) (@mukkulsharma) July 9, 2024

Sharing a personal experience, a commenter wrote, “Few days back, Mom asked me to order Dhaniya. Blinkit was showing 100g for 30 bucks while the market rate is ~10. Over that Delivery charge of 30 and surge of 30 since it was peak hours. And 5 bucks handling charge. So, a 10 buck item is being sold for 95 bucks!”

Few days back, Mom asked me to order Dhaniya. Blinkit was showing 100g for 30 bucks while market rate is ~10. Over that Delivery charge of 30 and surge of 30 since it was peak hours. And 5 bucks handling charge. So, a 10 buck item being sold for 95 bucks!

— Vrijilesh Rai (@ChaiBiskutBhai) July 9, 2024

Harsh’s post has accumulated over 1.7 lakh views so far.

Zepto Gears Up For IPO Following Record $665 Million Funding Round

June 21, 2024, 3:51 pm

Grocery delivery startup Zepto is gearing up for a potential initial public offering (IPO) following a significant rise in its valuation to $3.6 billion. The company secured $665 million in its latest funding round, marking one of the largest investments in the sector this year. This round was led by a consortium of US and local investors, including Avenir and Lightspeed, alongside Avra, a fund initiated by Anu Hariharan, former head of Y Combinator Continuity.

Zepto reported substantial growth, projecting to manage over $1 billion worth of goods annually based on its May performance. Notably, about 75% of its warehouses were profitable in May, a significant improvement from previous timelines. The company has reduced the profitability timeline for its stores from two years to six months, demonstrating operational efficiency.

Looking forward, Zepto plans an ambitious expansion, aiming to double its number of warehouses to over 700 by March 2025. This expansion will be funded by reinvesting revenues from mature stores.

Co-founder and CEO Aadit Palicha expressed confidence in Zepto’s readiness for public listing, stating, “I believe we will be ready to go public relatively soon.” Zepto faces competition from industry giants such as Amazon, Swiggy backed by SoftBank Group, Zomato, and Tata Group’s BigBasket. Zepto’s journey from a startup to a potential public company reflects its rapid growth trajectory and evolving market position in the competitive grocery delivery sector. Zepto’s IPO aspirations, bolstered by substantial funding and operational achievements, underscore its emergence as a key player in the global delivery market.

Vir Das Comically Calls Out Zepto For Annoying Notifications, Company Responds

June 18, 2024, 3:59 pm

Constant push notifications from companies on smartphones can be quite bothersome, but comedian Vir Das found a humorous way to address the issue. When bombarded with notifications from quick commerce company Zepto, Das took to Instagram to share his frustration and urge the company to stop. Zepto, in response, hinted at “flirting” with the comedian but agreed to cease the notifications.

Sharing a screenshot of the notifications, Das humorously expressed his annoyance, stating, “I don’t care if you’re thirsty. Your eggplant needs to leave my mushroom button alone. I don’t want my choco filled. I am not your paneer. Stop.”

In the caption of his Instagram post, Das simply wrote, “Zepto. Stop,” accompanied by a laughing emoticon.

The 45-year-old comedian’s screenshot showed that Zepto had sent him four notifications in less than 10 minutes, with messages like “Vir: I am thirsty,” “You’re like paneer,” and “You are so beautiful, Vir.”

See Post:

View this post on Instagram

A post shared by Vir Das (@virdas)

In response to Das’s post, Zepto commented, “No more flirting with Vir. You’ve been telling everyone about us,” along with a melting face emoji.

Instagram users had various reactions to the post, see here:

“Bro is getting hit on by Zepto,” wrote a social media user.
Another declared, “Zepto is unhinged.”
“You’re like paneer!” wrote a third, referring to the text in Zepto’s notifications.
A fourth commented, “This is how you identify someone as you look vegetarian.”
“You know you can turn the notifications off. Right, Vir Das?” said a fifth.

Vir Das won the International Emmy Award for Comedy in 2023 for his stand-up special, *Vir Das: Landing*, which premiered on Netflix.

Bengaluru Woman Orders Amul Ice Cream On Zepto, Receives ‘Oily Frothy Liquid’ Instead

May 21, 2024, 12:07 pm

A Bengaluru resident ordered a tub of Amul ice cream from the quick commerce company Zepto. Upon opening it, she was surprised to find “oily frothy liquid” instead. She shared her disappointment on X, describing the ice cream as “gross stuff.”

“Wonder what Amul is adding to their ice creams these days,” wrote author and columnist Dr. Nandita Iyer on X. She recounted her experience, saying, “Ordered Amul vanilla gold from Zepto and opened it instantly. An oily, frothy liquid has separated. Gross stuff.”

“Also, this Zepto store isn’t keeping its freezer powered on for sure,” she further remarked. Following the post’s popularity, Zepto responded, “Hi, We regret this unpleasant experience. Could you please DM us your registered contact details or order ID? Our team will shortly get in touch with you.”

Iyer responded to Zepto’s comment, stating she had “interacted with customer service in chat” and had “alerted them about the state of frozen food items.”

“Already wasted 5 mins interacting with customer service on chat and alerted them that your storage of frozen food is not right. Maybe a food inspector needs to pay the stores a visit,” she added in the comments section.

One individual shared, “Had ordered milk which split after boiling. Zepto wanted pics of the packet (who keeps them?!) so no refund. The next time it happened and I sent pics they said: ‘Need real-time pics or videos’. Is it standard practice to take videos of boiling milk? But thankfully got a refund.”

“Exact same experience with Amul gold vanilla ice cream ordered via Zepto. Surprisingly, the regular Amul ice cream turned out fine,” added another. Iyer responded, “Maybe this gross liquid is the ‘gold’ in Amul gold.”

“I had similar experiences with Zepto many times and stopped ordering ice creams. Prefer Zomato for food items,” said a third. In response, Iyer said, “Deleting the app and slowly all of them. Going to go back to supermarket shopping gradually.”

A fourth commented, “The last 3 times I ordered dairy from Zepto, I had food poisoning (in Mumbai) – 3 times in a row! Have stopped ordering fresh goods from them now despite how fast and good the service is, just can’t risk it. Zepto clearly expanded too fast and doesn’t have chilled storage capacity.”

“Damn! I was about to buy this. Oily froth looks dangerous. Can’t trust Amul products. Bought Amul ghee from a store. Not even 1% of it smelled like ghee. Very bad,” expressed a fifth.

Customer Invites Zepto Founders After Being Asked to Consume 10kg Wheat in 7 Days

May 20, 2024, 11:23 pm

In Delhi, a man ordered wheat from a quick commerce company and was dismayed to discover it would expire in just eight days. He shared his frustration on social media, urging the company to address the issue. Zepto responded to his tweet, requesting order details and expressing regret for the inconvenience. They assured him that their team would reach out soon.

However, the problem escalated when customer care advised him to finish the flour within seven days. Yadav questioned the feasibility of consuming 10 kg of flour in such a short time, especially for a small family. Expressing his disappointment, Yadav criticized the company’s customer service and urged them to display expiration dates on their app. He emphasized that selling nearly expired products at full price was unfair to customers.

Yadav even offered to send 7 kg of flour to the company’s founders to highlight the issue faced by ordinary consumers. Despite offers of a refund from Zepto, Yadav declined, focusing instead on the principle of the matter. He emphasized the importance of checking expiration dates on purchased products, highlighting the need for consumer awareness and fair business practices.