BUSINESSNEXT has introduced its GenAI and Agentic AI assistants specific to the lending industry to simplify loan processing, aiding credit teams, and giving real-time feedback to borrowers. Banks and non-banking financial companies (NBFCs) are using the AI-powered tools to handle rising loan volumes, comply with stricter regulations, and reduce operational complexities.
As the global digital lending industry heads toward USD 20.5 billion by 2030 with a CAGR of 14.6%, banks are prioritizing automation and expertise. BUSINESSNEXT’s AI-driven solutions automate critical lending processes like document verification, fraud detection, risk assessment, and borrower communication.
AI-Powered Assistants Streamline Lending Workflows
These next-generation AI aids increase departmental efficiency—sales, operations, credit, and customer service. The Virtual Customer Agent is particularly impressive, helping borrowers in real time by reviewing financial information, qualifying them, and walking them through the loan application process. The KYC/KYB Agent streamlines onboarding through instant identity and business credentials verification.
The Intelligent Document Processing Agent retrieves and verifies essential information from financial reports, minimizing manual paperwork and improving accuracy. For post-loan interaction, the Complaint Management Agent guarantees the timely resolution of borrower issues, enhancing customer satisfaction.
BFSI Expertise Drives Smart Automation at Scale
To enhance compliance and anti-fraud measures, the Banking Fraud Detection/Prevention Agent actively detects irregularities and denies fraudulent transactions. The Balance Sheet Analyzer assists credit teams in arriving at quicker, more precise loan decisions by reviewing business finances immediately.
Rahul Sheth, Vice President of Sales and Marketing at BUSINESSNEXT, underlined the worth of the technology, “Lending processing takes time and is complicated, but AI-powered assistants simplify these processes. By automating the handling of applications, risk evaluation, and compliance testing, banks and NBFCs can expedite loan processing, lower costs, and provide customers with an improved experience.”
These AI agents use deep domain expertise in BFSI to provide context-sensitive, compliant, and scalable automation. These agents are capable of slashing operational expenses by as much as 80% with intelligent task automation, model selection, and borrower communication built on empathy.
Rahul also added, “By combining GenAI and Agentic AI into lending platforms, banks and NBFCs can accelerate loan processing, improve the accuracy of credit assessment, and enhance borrower experiences, making lending more efficient, secure, and customer-focused.”